FAQ

We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

 

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 6-8 business days
  • Estimated delivery time: 7-10 business days

For more details, please refer to our Shipping Policy

 

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within the United States. For more information, please check our Shipping Policy

 

Question #3: Where is the Mirama Store located?

Answer: Mirama Store is an online fashion store that operates across the United States. We don’t have a physical location — instead, we focus on providing trendy men’s and women’s clothing through our online platform, making shopping easy and accessible from anywhere in the U.S.

 

Question #4: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 90 days. For more information, see our Return Policy

 

Question #5: Can I cancel my order after it’s placed?

Answer: Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us.

 

Question #6: What is your return policy?

Answer: We have a simple and hassle-free return process. For complete details, please visit our Return Policy page.

 

Question #7: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Refund Policy for more details.

 

Question #8: Do you offer any warranties or guarantees on your products?

Answer: Yes, we provide a 90-day warranty on all purchases. For more information, please refer to our Return Policy

 

Question #9: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at support@mirama.store

 

Question #10: Do you ship internationally?

Answer: No, we currently ship exclusively within the United States.

 

Question #11: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of products.

 

Question #12: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

 

Question #13: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return Policy

 

Question #14: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

 

Contact Information:

Store name: Mirama Store

Adress: 1317 Edgewater Dr, STE 2332, Orlando Florida 32804, United States

Email: support@mirama.store

Phone number: +17277390271

Customer service: Monday to Friday: 9:00 AM – 5:00 PM (EST)

We do our best to reply to your e-mail within 1-2 business days.

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